Requesting a quote

When the design is ready, request a quote from inside the designer. pallet.design works as a broker: every request comes to us, we price it with vetted partner shops, and we reply to you with a price. You never have to find, contact or chase pallet manufacturers.

#Before you send

Fill in the sections that affect price. The pricing team quotes what the design says.

Clear every error in the Checks tab first. The form lists them under "Fix before sending:" and keeps Send request disabled until they are resolved. Warnings don't block a request. See Design checks.

For export pallets, set Export (ISPM-15) to Heat treated (HT). Heat treatment and marking then appear in the drawing notes and the quote. See Heat-treated pallets.

#The quote form

Click Request quote in the top bar, or the button at the bottom of the Properties tab. The form says: "Free, no obligation. We price this exact revision with partner shops and reply within 2 business days."

The order fields in the form are the same fields as the Order section, so editing either updates both. A human-verification check may appear before you can send. Then click Send request.

Messages you might see: "Enter your name and a valid work email." (fix the contact fields), "Too many requests. Wait a minute and try again.", or "We couldn't verify you're human. Refresh the page and try again."

#After you send

The form changes to Request sent and shows the request code, the revision, "Quote due: within 2 business days", and the email we will reply to. Open request goes to your private request page; Keep designing closes the form.

The request page shows the drawing and spec exactly as sent, the status ("Queued" or "With pricing team"), and a short spec hash that identifies the exact revision. It has Download drawing PDF once the PDF is ready (usually within a minute), and Open a copy in the designer. Bookmark the page: pallet.design doesn't send automatic confirmation emails, so the link is your record.

Within 2 business days we reply to your work email with a price for that exact design, built by one of our partner shops.

#Who sees what

You deal only with pallet.design, from quote through order. We price with the shops, add our margin, and give you one price.

#Load ratings and certified reports

The designer doesn't calculate load capacity. Ratings come from the manufacturer that builds the pallet, because capacity depends on support conditions, lumber and load. If you need a formal rating, set Certified rating:

• PDS report (for example, required by Costco): an analysis from a partner licensed to use PDS, the Pallet Design System from Woodpack Global. See Costco pallet requirements.
• Load test (ASTM / ISO): a physical test, for example to ASTM D1185.

The report is included in the quote. See Pallet load capacity.

#Plastic and catalog pallets

For molded plastic and presswood, you describe requirements and the supplier proposes a catalog model that meets them. Enter the minimum static, dynamic and racking ratings you need. If you have a model in mind, put it in Reference model and tick Or equal is fine if an equivalent is acceptable.

For help deciding what to specify, read How to spec a custom pallet and the pallet RFQ checklist. For typical price ranges, see Pallet cost.